Refund Policy

Shoppers never pay Chaffery. This page is about the seller subscription.

Shoppers

Using Chaffery as a shopper is free, so there is nothing to refund. What you buy, you buy in the store’s own shop: returns, refunds and warranty for a product are handled by that store, under its policies and the consumer law that applies to it.

Cancelling a subscription

Sellers can switch off renewal at any time in the seller panel under Billing, for one product or for all. The listing stays live until the end of the month already paid for, and nothing more is charged. The free trial never charges anything and never turns into a paid plan by itself.

When we refund

The monthly fee pays for a product being listed during that month, and the service starts the moment the product is published. For that reason, time already paid for is normally not refunded when you unpublish a product early, disconnect a store or delete your account.

We do refund:

• a payment that was charged twice or by mistake;
• a renewal that was charged although renewal had been switched off before the renewal date;
• the matching share of the fee if Chaffery was unavailable for a substantial part of the paid month;
• the unused share if we end a listing for a reason that is not a breach of the Seller Terms on your side.

How to ask

Write to sellers@chaffery.com from the e-mail address of your seller account within 30 days of the charge, and tell us which store and which charge it is about. We reply within 7 days. Approved refunds are paid by Polar to the payment method that was charged, which usually takes 5 to 10 business days.

Your legal rights

The seller subscription is offered to businesses. Nothing on this page limits rights that mandatory law gives you, including any right of withdrawal or refund that applies in your country.